So I have been rocking my MyTouch 3G phone for a couple weeks now - I also got the phone shipped with the newest 1.6 DONUT release of Android.
I was very very happy with the phone - besides the fact I am not a touch screen person, I constantly have my hands full and having a phone that is touch screen requires two hands (most of the time) typing with your thumb and 1 hand just sucks..
Overall great phone, great speed but then I hit a problem..........
I started to use AIM, YAHOO, GTALK etc and started noticing I kept getting disconnected from these regardless if I was using 1 or the other or all 3 at once... Like all tech guys I do what we all do when we run into a problem - GOOGLE IT!!!! and found very bad news.. I found out that a lot of other people with 1.6 also have this same exact problem - me being stubborn as I am I decided to call get with T-Mobile support and find a FIX... here is how our text conversation went...
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You have been connected to ^Lamoytha S.
^Lamoytha S: Hi Donald , welcome to T-Mobile live Chat. I’m ^Lamoytha and I will be happy to assist you. Please give me a moment to review your question.
^Lamoytha S: Hi Donald, how are you?
Donald Newton: ok
Donald Newton: frustrated with this phone :P
^Lamoytha S: That's great! I can certainly see how having to sign into your messenger every 5 minutes could be frustrating.
^Lamoytha S: That would drive me crazy.
Donald Newton: yea.. I dont know if this is some type of battery save feature of the phone... but I can not find a way around it.
^Lamoytha S: Okay Donald, I'm sure I can help.
^Lamoytha S: When did you get your Mytouch?
Donald Newton: ok
Donald Newton: about a week ago
^Lamoytha S: Oh okay. Congrats on the new phone! How is it working out for you?
^Lamoytha S: Beside the mesenger problem of course.
Donald Newton: everything else is working great so far, besides this and the fact that the phone wont sync my contacts / calender/ notes like a blackberry ;)
^Lamoytha S: Okay I'm glad you like it. I hear it's a awsome phone.
^Lamoytha S: Do you take it with you everywhere?
Donald Newton: yes
Donald Newton: I have eliminated the possibility of coverage and client software being the issue.. even sitting at work where I get good coverage it still disconnects also - i have tried using more then 1 chat software and it still does the same thing
Donald Newton: I found many many people also have this problem not just me.....
^Lamoytha S: Make sure you check out the myTouch patent leather case. It's really cool. I believe your phone is trying to save battery and memory. How many messengers are you using?
Donald Newton: even using 1 at a time it does it... the one that came with the phone that has the icon labeled "IM"
^Lamoytha S: Does it happen when your in the away status?
Donald Newton: no
Donald Newton: just when I am on Online status
Donald Newton: reguardless of messanger - it happens on Gtalk, Yahoo and AIM
Donald Newton: even if I make sure I have no other Tasks running.... i will be on AIM - i walk away come back 5 minutes later and I got signed off for no damn reason
^Lamoytha S: I'm sure your phone is automatically loggin you out to save memory and battery life. When you leave the messengers on your battery will die faster
Donald Newton: i dont care
Donald Newton: thats what i want to do
Donald Newton: thats like saying... Hey let me turn off my phone until i know someones gonna call then ill turn it on
^Lamoytha S: I understand.
Donald Newton: and there seems to be no way to disable this feature. which makes the phone useless to me
Donald Newton: i purchase the phone for means of communication and if I cannot communicate then all the other bells and whistles are worthless
^Lamoytha S: Do you realize it could cause other problems with your phone if you stay signed into your messengers.
Donald Newton: really because every single other phone on the market can
Donald Newton: blackberrys, sidekicks, windows mobile phones
Donald Newton: this is an android issue.. I am a technician and I need results not excuses
Donald Newton: i want a refund for this phone and credit if its not going to function like it should
^Lamoytha S: You are still in your buyers remorse period so you can return it.
^Lamoytha S: All those device have had issue because of running application.
^Lamoytha S: You have a very advanced phone.
Donald Newton: its so advanced it cannot perform basic features? that makes sense
Donald Newton: my refrigerator at home is advanced but i still can keep my food cold
^Lamoytha S: It makes good sense. Because of the technology the phone must be maintained in the proper way.
Donald Newton: that makes no sense can I please speak to a supervisor... I asked for support to get answers so far your just tell me what I already know - the phone does not WORK
Donald Newton: I don't want excuses on why it is NOT working - I want an answer a SOLUTION.
Donald Newton: android support or something - dont you guys have a special team.
Donald Newton: like the DANGER team for sidekicks
^Lamoytha S: One moment.
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^Lamoytha S: Okay.
Donald Newton: sorry I had to draw something while i was waiting forever
^Lamoytha S: You can certainly call in.
^Lamoytha S: Just dial 611 from your handset.
Donald Newton: what is the advantage of calling in?
Donald Newton: why can't i get help here
Donald Newton: are you saying I'm wasting my time?
^Lamoytha S: I'm trying to help.
^Lamoytha S: I already told you why your phone is loggin you out.
Donald Newton: I already know why
Donald Newton: I didn't come here to know why
^Lamoytha S: And I also told you that you can return your phone.
Donald Newton: I came here for a resolution
Donald Newton: ok send me a box with prepaid shipping
Donald Newton: I refuse to believe a 400$ phone cannot do something so simple as messengers
Donald Newton: why don't you guys advertise that?? our phone is so great and advanced but it cannot do basic things like AIM that every other phone can do
^Lamoytha S: Before you purchase a phone you should reseach it on your own. It is your money.
Donald Newton: maybe you should list that on your website
Donald Newton: I did research it on your site and nowhere does it say that
^Lamoytha S: You can also check the forums.
Donald Newton: I think you guys need to check the forums
Donald Newton: so you can have a response to the 140000 people complaining about this phone
^Lamoytha S: If you do not like it return it.
^Lamoytha S: You have 14 days.
^Lamoytha S: After that you are stuck with it.
^Lamoytha S: Is this the only problem you are having?
^Lamoytha S: The phone signs you out to save battery and memory.
Donald Newton: why is there not an option to change this feature
Donald Newton: its my phone correct? why do you decide on what it does
Donald Newton: i pay for it now you
Donald Newton: not**
^Lamoytha S: Does it sign you in automatically?
Donald Newton: no
Donald Newton: it has to be clicked again
^Lamoytha S: Follow these steps. From the Home screen, touch the Applications button.
Touch the IM icon.
Touch AIM or.
Touch the Screen Name field to display the on-screen keyboard.
Enter your screen name.
Touch the Password field.
Enter your password.
If desired, touch Remember my password and Sign me in automatically.
Touch Sign in.
Donald Newton: I don't what is more pathetic - the fact that the phone does this or the fact that you get paid to sit here and BS people like this...
Donald Newton: bye
As you can see I had no luck - so I decide to call and talk to a true android specialist from the Android TMOBILE team... Basically he confirmed the same exact things and expressed his "so called" concern for my issue however - he said indeed the phone has been designed this way in the 1.6 update because users kept complaining about battery life.... HEY GENIUS MR PROGRAM GUYS - how about just adding 1 button like "prevent phone from disconnecting" ..... but that would make sense right?? so lets not do that.. lets just screw over 10000000000's of people who like to stay signed on to AIM, YAHOO and MSN, GOOGLE TALK.....
That's like me turning my phone OFF and only turning it on when I am expecting a call? Yea you can NEVER reach me - BUT HEY I'M GETTING GOOD BATTERY LIFE AM-I-RIGHT?
Seriously get with the fucking program... I am not one to rant and shit but that is pretty ridiculous a state of the art 400$ phone cannot perform something so simple as that...
anyways..
I had to find a solution since they couldn't provide me with one.... the solution - take advantage of my 30 day buyers remorse that lets me trade in my phone no questions asked.. which I did - and purchased a new Motorola CLIQ phone - I won't get the phone till friday but I was told it is running android 1.5 with a custom GUI so I wont face those problems that mytouch had.. Plus I can use a keyboard YAY!
I'll keep you posted but this CLIQ does seem bad ass.. I was told it doesnt come out till November but I'm getting one friday :)
Check out this video for the Cliq
http://phonedog.com/cell-phone-videos/tmo-moto-cliq-ad-debuts.aspx
SPECS of the CLIQ
http://phonedog.com/cell-phone-research/motorola-cliq-titanium.aspx
Tuesday, October 27, 2009
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